Use of Auto-rent.lt vehicles
Traveling with us made easy! Fuel, cleanliness, and all your questions answered.
What happens if I exceed my 24-hour rental period by one hour?
If your rental extends beyond the 24-hour period, even by an hour, you will be charged for an additional rental day. This is part of Auto-rent.lt's re...
How long is a rental day?
A rental day at Auto-rent.lt is calculated as a full 24-hour period from the start of your rental.
What should I do if the vehicle breaks down and I need roadside assistance?
Auto-rent.lt offers 24/7 roadside assistance across the EU if this add-on was enabled during your rental. If the add-on was not activated, the costs f...
I forgot my belongings in the car after ending the rental. What should I do?
If you’ve accidentally left something in the car after finishing your rental, please contact Auto-rent.lt Customer Support. You can find the support n...
I completely drained the vehicle’s battery or fuel tank. What should I do?
To avoid issues, we recommend keeping the vehicle's battery or fuel level above 50 kilometers of range. If the battery or fuel tank is fully drained, ...
The windshield washer fluid seems to be empty. What should I do?
If you notice that the windshield washer fluid is running low or empty, please notify us as soon as possible. Use the chat feature on the Auto-rent.lt...
The police stopped me and requested the vehicle’s documents. Where can I find them?
The registration documents for the vehicle are stored securely in a designated compartment or box within the car. If you are pulled over by the police...
What happens if there’s an accident and I don’t notify Auto-rent.lt?
In case of a vehicle breakdown, warning signals on the dashboard, unusual noises, or other issues, you must immediately stop using the vehicle and not...
I lost or damaged an accessory or document from the vehicle. What should I do?
If any vehicle accessories, documents, or fittings are lost, stolen, or damaged during your rental, you will need to pay a contractual penalty. The fe...
What are the pick-up and return times?
You can rent and return vehicles 24/7. Simply download our app, complete the registration process, and start driving.
Where can I find the car keys?
The car keys are always inside the vehicle. Check the glove compartment or the center console area.
Can I disable traction control in the vehicle?
No, disabling traction control is not allowed. Attempting to do so may result in penalties.
What should I do if I left the car windows or sunroof open?
If you suspect that the car windows or sunroof were left open, please return to the vehicle and close them.
Does insurance cover all damages if the vehicle is damaged during my rental?
You may be required to pay a contractual penalty based on the nature of the damage. Insurance will not cover damages if you were under the influence o...
Does Auto-rent.lt have mileage restrictions?
No mileage restrictions apply. However, excessive usage or suspected commercial use may lead to penalties.
Can I drive abroad with an Auto-rent.lt vehicle?
Yes, you can drive within EU countries. However, the rental must be concluded in Lithuania.
Can I drift with an Auto-rent.lt vehicle?
No. Drifting is strictly prohibited, and a penalty of EUR 500 will be charged if drifting occurs.
Can I transport pets in the vehicle?
Yes, but pets must be secured in a proper transport cage, box, or bag.
I noticed damage on the car that I didn’t cause. How do I handle this?
When you discover any damage to the vehicle that was not caused by you, it is essential to report it immediately. Use the reporting feature in the Aut...
I suspect I received a speeding ticket during my rental period. What should I do?
If you believe you may have received a speeding ticket during your rental, please send an email to info@auto-rent.lt. Include your rental details and ...
Will I be fined if my pet is not in a transport cage?
Yes, transporting pets without a proper transport box will result in a penalty of EUR 300.
What happens if I parked the vehicle in a paid parking lot but did not pay the parking fee on time?
During the Vehicle Use Period, the User is responsible for paying any parking fees if the vehicle is parked in a paid area. If the User fails to cover...
Can I install a bike rack/holder on a Auto-rent.lt vehicle?
Yes, but please notify us of your intentions first by contacting us via the app.
Are all Auto-rent.lt vehicles branded / stickered?
Some Auto-rent.lt vehicles have large branding, while others have little or no stickers.
How do I know what type of fuel the car needs?
To determine the type of fuel required for the vehicle: Open the mobile app and check the icon of vehicle rented A 95 green icon labeled "Benzin" in...
What is the minimum rental period?
The minimum rental period with Auto-rent.lt is 1 day (24 hours). Unlike traditional car-sharing services designed for short trips, we focus on provi...
Why am I not able to end my trip?
This may occur if: 1) you have not parked the Auto-rent.lt car in a valid parking spot, as indicated on the map in the Auto-rent mobile app; 2) yo...
What should I do if I left (or found) something inside a Auto-rent.lt vehicle?
Please notify us immediately through +37069527777 or via email at info@auto-rent.lt .
Can I smoke in the car ?
It is strictly forbidden to smoke in any Auto-rent vehicle. Any violation of this policy will result in a penalty of €200.
Am I allowed to take pets on board while driving a Auro-rent.lt vehicle?
Yes, we are pet-friendly company, so you are welcome to bring pets, as long as they are kept in appropriate containers and you ensure the Auto-rent ve...
Can I park in underground parking lots?
During the rental, you may temporarily park the vehicle in underground parking lots if they have mobile or Wi-Fi connectivity. However, please be awar...
When to lock a car with keys?
During your rental, you should use the car key as usual when exiting the vehicle, ensuring the car is properly locked when you leave. However, when en...
What documents and inventory should I find inside a Auto-rent.lt car?
When you rent a car from Auto-rent.lt , it will come equipped with the ignition key, registration documents, and insurance policy. In the trunk, you'...
End of the trip & parking
After using the Auto-rent.lt car, return the vehicle to an Auto-rent.lt parking zone. Parking zones are clearly marked on the app map. Zone Guidel...
How to reserve and unlock the vehicle?
When reserving a car, you have two options: Reserve a car: Select a vehicle and click “Reserve” to secure a free 20-minute reservation, granting you ...
Car wash
At the end of the trip, users must ensure the car’s interior and exterior are clean. If the car becomes dirty, users have the following options: Visit...
Payment for fuel or charging
Users are responsible for refueling or recharging the vehicle to the same level as it was at the start of the rental. Our system tracks fuel and charg...