Customer data and protection
Here you can find information about customer data protection and how we process your data.
How can I change my phone number?
To change your phone number in the Auto-rent.lt app please contact our customer support.
When and how am I introduced to Auto-rent.lt policies?
By registering in the Auto-rent.lt app, you confirm that you have read and agree to our Terms and Conditions and Privacy Policy.
Where can I find the terms, privacy, and cookie policies?
You can access all our policies at the following links: Terms and Conditions: - LT: https://auto-rent.lt/taisykles-ir-salygos/ - EN: https://auto-rent...
Do you share my personal data with third parties, and who processes it?
We work with third-party service providers for functions like data storage, payment processing, document verification, legal services, and debt collec...
What personal data do you collect and for what purpose?
We collect your name, contact details, and other data necessary for service provision and administration, in compliance with the GDPR and other legal ...
Can I remove my driver's license from my account?
Yes, you can remove your driver's license from your Auto-rent.lt account. We provide detailed information on the purpose and duration of data storage ...
What is the legal basis for processing my personal data?
We process your personal data based on your consent, the need to fulfill contractual obligations, comply with legal requirements, and protect our legi...
How do you verify my identity when contacting support?
If you contact us from a phone number not registered in your Auto-rent.lt profile, we will verify your identity by asking for personal details or send...
How can I change my email address in the app?
You can update your email address directly in the Auto-rent.lt app: - Go to Menu > My Profile > E-mail Address > Replace with New E-mail Address.
How can I delete my account?
You can delete your account directly through the app under 'Settings > Delete My Account'. Some data may be retained for legal purposes.